Privacy Policy

This Privacy Policy describes how valueplus-au.myshopify.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@valueplus.net.au or by mail using the details provided below:

Unit 4/3 Terrace Road, North Richmond NSW 2754, Australia

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify. 
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
  • Customer support information
    • Purpose of collection:
    • Source of collection:
    • Disclosure for a business purpose:
    • Personal Information collected: 
    • Purpose of collection: to provide customer support.
    • Source of collection: collected from you
    • Disclosure for a business purpose: 
    • Personal Information collected: 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]

For Veterinarian Clinics

NSW & ACT

Provet New South Wales (Sydney & Newcastle)Phone: 02 8867 5144

Lyppard New South Wales Phone:1300 232 404

Cenvet Sydney (02) 9679 5777

QLD

Provet Queensland (Brisbane) Phone: 1800 777 707 or 07 3621 6000,

Provet North Queensland (Townsville) Phone: 07 4729 3200

Lyppard Queensland Phone: 07 3909 8580

Lyppard Townsville Phone: 07 4779 7333

Cenvet Melbourne / Tasmania / South Australia (03) 8791 8777

VIC

Provet Victoria Phone: 03 9540 5700

Lyppards Victoria Phone: 03 8769 0500

Cenvet Melbourne / Tasmania / South Australia (03) 8791 8777

Ellar Laboratories Phone: (03) 9310-3799

SA

Provet South Australia/Northern Territory Phone: 08 8154 5455

Lyppard South Australia Phone: 08 8349 1000

Cenvet Melbourne / Tasmania / South Australia (03) 8791 8777

TAS

Provet Tasmania Phone: 03 6232 9000

Cenvet Melbourne / Tasmania / South Australia (03) 8791 8777

WA

Provet Western Australia Phone: 08 9241 8400

Lyppard Western Australia Phone: 08 9240 1910

Cenvet Perth (08) 9249 0600

NT

Provet South Australia/Northern Territory Phone: 08 8154 5455

For Retailers

NSW & ACT

Eastern Distributors PH: (03) 97933226

Western Pet Supplies Ph: (02) 9607 9033

Central Pet Ph: 1300 236 738

QLD

Eastern Distributors PH: (03) 97933226

Western Pet Supplies Ph: (02) 9607 9033

Central Pet Ph: 1300 236 738

VIC

Eastern Distributors PH: (03) 97933226

Western Pet Supplies Ph: (02) 9607 9033

Central Pet Ph: 1300 236 738

Specialty Mix Stock Food Ph: 03 9311 5343

SA

Eastern Distributors PH: (03) 97933226

Western Pet Supplies Ph: (02) 9607 9033

Central Pet Ph: 1300 236 738

TAS

Eastern Distributors PH: (03) 97933226

Western Pet Supplies Ph: (02) 9607 9033

Central Pet Ph: 1300 236 738

WA

Eastern Distributors PH: (03) 97933226

Western Pet Supplies Ph: (02) 9607 9033

Central Pet Ph: 1300 236 738

If you do not have an account with any of the mentioned wholesalers, please fill out the below form and we will contact you directly.

Customer Information

Phone: 1300 787 041 (AUS) or Phone: +61 (0)2 4571 4211